Privacy Policy

Effective Date: 17 April 2026

1. Introduction

Welcome to Lush Glow (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://lushglow.in or make a purchase from us.

Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment gateways)
  • Account credentials (username and password)
  • Messages or enquiries submitted through our contact form

2.2 Information Collected Automatically

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website URLs
  • Cookie and tracking technology data

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including order confirmation and shipping updates
  • To manage your account and provide customer support
  • To send promotional emails, newsletters, or offers (only with your consent)
  • To improve our website, products, and services
  • To detect and prevent fraudulent transactions and ensure website security
  • To comply with applicable legal obligations under Indian law
  • To respond to enquiries, complaints, or feedback

4. Sharing of Your Information

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

  • Service Providers: Third-party vendors who assist in operating our website, processing payments, or delivering orders (e.g., courier partners, payment gateways).
  • Legal Compliance: When required by law, court order, or government authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

All third-party service providers are required to maintain the confidentiality of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use them to:

  • Remember your preferences and cart contents
  • Understand how visitors use our website
  • Personalise content and advertisements

You may disable cookies through your browser settings; however, this may affect certain features of the website.

6. Payment Security

All payment transactions on lushglow.in are processed through secure, third-party payment gateways. We do not store your complete credit/debit card details on our servers. Our website uses SSL (Secure Socket Layer) encryption to protect the transmission of your personal and financial information.

7. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

8. Your Rights

As a user, you have the following rights with respect to your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

To exercise any of these rights, please contact us at support@lushglow.in.

9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised Effective Date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Lush Glow

Address: Chandigarh, India

Phone: +91-7016308671

Email: support@lushglow.in

Website: https://lushglow.in